Contact Muse Voice Support
Send the context that helps us distinguish a media problem, recognition issue, account question, or product request.
Email us
Include the input method, what you expected to happen, what appeared instead, and any repeatable steps. Do not email confidential media unless support requests it.
support@musevoice.proMost replies arrive within one or two days.
Route your question with the right details
Using the app
- A job that stalled, failed, or returned empty text
- Problems starting from a file, browser capture, or hosted-media address
- A missing or incorrect TXT, DOCX, PDF, SRT, VTT, or JSON output
- Minutes, plans, and billing
Features and languages
- Something the workspace should do and does not
- Recognition errors tied to a particular language, accent, or recording condition
- Accuracy that drops on a specific microphone or setting
- Questions about planned product work
Privacy and your data
- Processing location and retention of submitted recordings
- Deleting your data
- Questions about the privacy policy or terms
- Responsible disclosure of a security issue
Details that may answer your question
Which conditions affect Muse Voice transcription results?
Muse Voice uses OpenAI Whisper across roughly 100 languages. Recognition quality varies with microphone distance, overlap, noise, accent, and vocabulary, so important wording should be checked in the editor against the recording.
What can I feed it?
A job can start with a common audio or video file up to 1 GB, a recording made on the page, or a supported hosted-media URL. MP3, WAV, M4A, MP4, and MOV are common examples.
How long do you keep my recordings?
A recording and its transcript remain in the account until you delete that recording. Deletion removes both, and Muse Voice does not sell the submitted media or use it for model training.
Is there a free tier?
A new account begins with five free transcription minutes. Monthly allowances start at 120 minutes, while purchased one-time minute packs are valid for twelve months.
Which languages work?
The workspace covers roughly 100 languages, including English, Spanish, French, German, Portuguese, Chinese, and Japanese. You can use automatic detection or choose the source language yourself.
Response time
Most messages receive a reply in 1–2 days
Weekend requests may take longer for our small team.
Want to test the workflow first?
Use five free minutes on a representative recording, then review the timed transcript and available exports.