Muse Voice Refund Policy

Effective date: 2 September 2026

What this policy covers

This policy explains when a Muse Voice credit purchase may qualify for a refund, what happens after a subscription is cancelled, and how to submit a request for review.

One-time credit purchases

Once purchased credits have been used, the purchase is normally final and non-refundable. An unused credit purchase may be eligible for review only when all three conditions below are met:

• you contact us no later than 7 days after the original purchase;
• none of the purchased credits have been consumed; and
• the associated account remains in good standing.

Meeting these conditions permits a review; it does not alter any right that applicable law may provide.

Cancelling a subscription

You can cancel a subscription at any time. Cancellation stops the next renewal and becomes effective at the end of the billing period that has already been paid. Access continues through that date. We do not issue partial refunds for an unused portion of the current subscription period.

Exceptional cases

We may also evaluate a refund when one of these circumstances applies:

• Unresolved technical failure: a service outage or technical error prevented use of the service and we could not resolve the problem within a reasonable period.
• Duplicate payment: the same purchase was charged more than once by mistake.
• Unrecognized payment: you believe a charge was made without your authorization.

Information required for a request

Email support@musevoice.pro and include:

1. the email address connected to your Muse Voice account;
2. the relevant order ID or transaction reference;
3. an explanation of why you are requesting a refund; and
4. any documentation that helps us verify the request.

We will review the submitted information and reply within 5 business days.

After a refund is approved

We process an approved refund within 7–10 business days. Your payment provider controls when the returned funds become visible in your account, so its posting time may be longer.

Questions

For questions about eligibility, cancellation, or an existing request, contact support@musevoice.pro.